Privacy Policy

Introduction

This Privacy Policy describes how Exminco (Pty) Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you visit www.exminco.com (the "Website") and use our contact form.

Information We Collect

Information You Provide

When you use our contact form, we collect:

• Name
• Email address
• Any other information you choose to include in your message

Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access

We collect this information through cookies and similar tracking technologies. For more information, see our Cookie Policy section below.

How We Use Your Information

We use the information collected through our contact form to:

• Respond to your inquiries and requests
• Communicate with you about our services
• Improve our Website and customer service
• Comply with legal obligations

We use automatically collected information to:

• Analyze Website usage and improve functionality
• Detect and prevent fraud or security issues
• Monitor and analyze trends

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

• Consent: When you submit our contact form, you provide consent for us to process your information
• Legitimate Interests: To improve our Website and prevent fraud
• Legal Obligation: To comply with applicable laws

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 365 days unless you request deletion.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our Website (e.g., hosting providers, email services)
• Legal Compliance: When required by law, legal process, or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

For EEA Residents (GDPR)

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information
• Restriction: Restrict how we process your information
• Portability: Receive your information in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

For All Users

To exercise any of these rights, contact us at henk@eminos.africa. We will respond within the timeframe required by applicable law (typically 30 days).

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Website
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect Website functionality.

Types of Cookies We Use

• Essential Cookies: Required for the Website to function
• Analytics Cookies: Help us understand Website usage
• Functional Cookies: Remember your preferences

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our Website is not intended for children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

International Data Transfers

If you are located outside South Africa, your information may be transferred to and processed in South Africa or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

POPIA Compliance (South Africa)

This Privacy Policy complies with the Protection of Personal Information Act (POPIA) of South Africa. Under POPIA, you have the right to:

• Know whether we hold personal information about you
• Request access to your personal information
• Request correction or deletion of your information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

We process your personal information lawfully, in accordance with POPIA's principles of accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance of the updated policy.

Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our Website does not currently respond to Do Not Track signals.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Exminco (Pty) Ltd
Email: henk@cloudcast.co.za
8467, Avenue Public Road, Q/ Mutoshi 1, C/ Manika, City of Kolwezi, Lualaba, Democratic Republic of Congo